TRAIN PAYMENT GUIDELINE

We provide several secure and convenient payment methods for train ticket bookings. Depending on your country, device, card issuer, and booking details, the available payment methods may vary.

Please select your preferred payment method during the booking process and follow the instructions displayed on the payment page.

1. Credit & Debit Card Payment via OnePAY

Customers can pay for train tickets online by credit or debit card through the OnePAY payment gateway.

Supported card networks include:

• Visa
• Mastercard
• American Express (AMEX)
• JCB
• China UnionPay (CUP)

How to Pay by Card

1. Select your train, travel date, seat or berth, and enter the required passenger information.
2. Proceed to the payment page and select Credit / Debit Card.
3. Enter the required card information, such as card number, cardholder name, expiration date, and security code where requested.
4. Review the booking amount and payment details carefully before confirming the transaction.
5. After submitting your card information, your card issuer may require additional identity verification through 3D Secure.
6. Depending on your bank, you may be asked to enter a One-Time Password (OTP) sent to your registered mobile number or complete verification through your banking application.
7. After successful authentication, you will be redirected back to our Website and the payment result will be displayed.

3D Secure & OTP Verification

3D Secure is an additional security layer used by participating card issuers to help verify that an online card transaction is being authorized by the cardholder.

Depending on your issuing bank, verification may include:

• Entering an OTP sent by SMS;
• Approving the transaction through your banking application;
• Biometric authentication;
• Other verification methods determined by your card issuer.

Important: OTP codes and other bank authentication information should only be entered on the secure authentication page or application provided by your bank or payment provider. Our customer support team will never ask you to provide your OTP by email, phone, chat, or messaging applications.

If your payment is declined, please check that your card is enabled for online and/or international transactions and that sufficient funds or credit are available. You may also contact your card-issuing bank or try another available payment method.

2. PayPal

PayPal is available as an alternative online payment method for eligible bookings.

How to Pay with PayPal

1. Select PayPal on the payment page.
2. You will be redirected to the PayPal payment environment.
3. Sign in to your PayPal account and select an available funding source.
4. Review the payment amount and approve the transaction.
5. After completing the payment, return to our Website to view your booking status.

The payment options available within PayPal may depend on your PayPal account, country, currency, and other conditions determined by PayPal.

3. Tazapay

Customers may also be able to complete payment through Tazapay, depending on the booking, currency, and country.

Tazapay may provide different payment options depending on the customer's location and the payment methods available at the time of checkout.

How to Pay via Tazapay

1. Select Tazapay when available on the payment page.
2. Choose one of the payment methods displayed for your transaction.
3. Follow the payment instructions shown on the secure payment interface.
4. Complete any additional verification requested by your bank or payment provider.
5. Once the transaction has been successfully processed, your payment status will be updated.

Available payment methods, currencies, processing times, and verification requirements may vary depending on the customer's country and the selected payment option.

4. Google Pay & Apple Pay

For supported devices and eligible bookings, customers can use Google Pay or Apple Pay for a faster checkout experience.

Google Pay and Apple Pay payments on our Website are integrated through the OnePAY payment gateway.

How to Pay

1. Select Google Pay or Apple Pay when the option is displayed during checkout.
2. Select an eligible card already stored in your digital wallet.
3. Review the transaction amount.
4. Authenticate the payment using the method supported by your device, such as fingerprint, facial recognition, device passcode, or another available authentication method.
5. After successful payment, return to the booking page and wait for the payment confirmation.

Google Pay or Apple Pay may not appear on every device or browser. Availability depends on factors such as device compatibility, browser, country, card issuer, and wallet configuration.

5. Cash or Bank Transfer

Customers who prefer offline payment may pay by cash or bank transfer, subject to availability and booking conditions.

Cash Payment

Cash payments can be made at our company address. Please refer to the About Us page for our current company address and contact information.

We recommend contacting our customer support team before visiting to confirm the booking details, amount payable, and payment arrangements.

Bank Transfer

Bank transfer may also be available for selected bookings.

Please contact our customer support team to obtain the applicable bank account information and payment instructions.

When making a bank transfer, please include your booking reference in the payment description whenever possible so that we can identify your payment.

Important: A bank transfer is not considered completed until the funds have been successfully received and verified. Train ticket availability may change while payment is pending.

Payment Confirmation

After payment, the transaction may have one of the following statuses:

• Successful: Your payment has been successfully received.
• Pending: The payment has been submitted but is still awaiting confirmation from the bank or payment provider.
• Failed / Declined: The transaction was not successfully completed.

A successful payment does not necessarily mean that the train ticket has already been issued. Ticket issuance may require additional processing and is subject to seat availability and the conditions applicable to the selected train service.

Once your booking has been confirmed and the ticket has been issued, the ticket or booking confirmation will be sent to the email address provided during the booking process.

Payment Security

We use established third-party payment providers to process online payments. Payment transactions may therefore be subject to additional security checks and authentication requirements imposed by the relevant payment provider, card network, or issuing bank.

For your security:

• Never send your OTP, card PIN, or online banking password to our customer support team.
• Always check the payment amount before confirming a transaction.
• Do not close or refresh the payment page while a transaction is being processed unless instructed to do so.
• If you are unsure whether a transaction was successful, check your booking status or contact customer support before attempting another payment.

Payment Failed or Declined

A payment may fail or be declined for several reasons, including:

• The issuing bank declined the transaction;
• The card is not enabled for online or international payments;
• Insufficient funds or credit limit;
• Incorrect card or payment information;
• 3D Secure or OTP authentication was not completed;
• The transaction exceeded a bank or card limit;
• A temporary connection problem occurred between the bank and payment provider;
• The payment provider's security system rejected the transaction.

If your payment fails, please verify your information and try again. You may also use another card or select a different payment method.

Currency and Bank Charges

The final amount charged to your account may be affected by your card issuer or bank, particularly when the payment currency differs from your card or bank account currency.

Your bank or payment provider may apply currency conversion fees, international transaction fees, or other charges. Such charges are determined by the relevant financial institution and are separate from the amount displayed for your booking.

Refunds

If a refund is applicable under the fare rules and ticket conditions of your booking, the refund will normally be processed through an appropriate payment method.

After a refund has been processed, the time required for the funds to appear in your account depends on the payment provider, card network, bank, and payment method.

Need Help with Your Payment?

If you experience a payment problem, please contact our customer support team and provide:

• Your booking reference;
• Passenger name;
• Payment method;
• Transaction time and amount;
• A screenshot of any error message, if available.

For your security, please do not send your full card number, CVV/CVC, PIN, OTP, or online banking password to our customer support team.