PRIVACY POLICY
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you use our website and rail ticket booking services.
We are committed to protecting your privacy and taking reasonable technical and organizational measures to safeguard the personal information provided to us. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
By using this Website or submitting personal information through our services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on the services you use, we may collect the following information:
- Passenger information: Full name, gender, date of birth, nationality, passport number or other identification information where required for ticket issuance.
- Contact information: Email address, telephone number, and other contact details provided during booking or customer support.
- Booking information: Departure and arrival stations, travel dates, train details, seat or berth preferences, passenger details, and booking history.
- Payment information: Information necessary to process and identify your payment transaction.
- Technical information: IP address, browser type, device information, cookies, access logs, and information about how you interact with the Website.
- Customer service information: Emails, messages, requests, complaints, feedback, and other communications with our customer support team.
Some information is necessary to process a rail ticket reservation. If required information is not provided, we may be unable to complete or properly manage your booking.
2. Payment Information
Payments may be processed through third-party payment service providers. Depending on the payment method selected, payment information may be collected and processed directly by the relevant payment provider.
Where payment card details are entered directly into a secure payment interface operated by a payment service provider, we do not store the complete card number or card security code (CVV/CVC) on our systems.
We may retain limited transaction information, such as payment status, transaction reference, payment method, amount, currency, and other information necessary for booking administration, accounting, fraud prevention, refunds, and dispute resolution.
3. How We Use Personal Information
We may use personal information for the following purposes:
- To search, process, confirm, and manage rail ticket reservations;
- To issue and deliver electronic tickets and booking confirmations;
- To communicate with passengers regarding bookings, schedule changes, cancellations, or other important travel information;
- To provide customer support and respond to questions, requests, complaints, or disputes;
- To process payments, refunds, and other booking-related transactions;
- To prevent fraud, unauthorized transactions, abuse, and security incidents;
- To maintain and improve the functionality, reliability, and security of the Website;
- To comply with applicable legal, regulatory, accounting, and security requirements;
- To send promotional information where permitted by applicable law and where the user has provided any consent required by law.
4. How We Collect Information
Personal information may be collected when you:
- Search for or book a train ticket through the Website;
- Make a payment;
- Contact our customer support team;
- Request a change, cancellation, refund, or other booking assistance;
- Subscribe to communications or promotional offers;
- Use or interact with the Website.
Certain technical information may also be collected automatically through cookies, server logs, and similar technologies.
5. Sharing of Personal Information
To provide rail ticket booking services, we may share necessary personal information with third parties involved in processing or fulfilling your reservation.
These parties may include:
- Rail operators;
- Rail reservation and ticketing providers;
- Payment processors and financial service providers;
- Technology, hosting, email, and customer support service providers;
- Fraud prevention and security service providers;
- Professional advisers where reasonably necessary;
- Government authorities, regulators, law enforcement agencies, or other parties where disclosure is required by applicable law.
Only information reasonably necessary for the relevant service or purpose will be shared.
Some service providers may process information in countries other than the country in which the passenger is located. Where applicable, we take reasonable steps to ensure that personal information is handled appropriately.
6. Data Retention
Personal information will be retained only for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy.
Certain information may be retained for a longer period where necessary for legal compliance, accounting, tax obligations, fraud prevention, security, chargebacks, payment disputes, customer claims, or the establishment, exercise, or defense of legal rights.
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise securely disposed of.
7. Cookies and Website Technologies
Our Website may use cookies and similar technologies to operate essential website functions, remember user preferences, improve website performance, analyze traffic, and help protect against fraudulent or unauthorized activity.
Some cookies may be provided by third-party services used for website functionality, analytics, security, or payment processing.
Users may control or disable certain cookies through their browser settings. However, disabling essential cookies may affect some functions of the Website.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include:
- Secure encrypted connections where appropriate;
- Restricted access to systems containing personal information;
- Access controls and password protection;
- Network and system security measures;
- Monitoring and measures designed to reduce unauthorized access;
- Limiting access to personal information to personnel who reasonably require it for their work.
Although reasonable safeguards are maintained, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Your Privacy Rights
Subject to applicable laws and certain legal limitations, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of certain personal information;
- Withdraw consent where processing is based on consent;
- Object to or request restriction of certain processing activities;
- Request information regarding how your personal information is processed.
We may need to verify your identity before processing certain privacy requests.
Some information cannot be immediately deleted where retention is required for legal, accounting, fraud prevention, transaction verification, dispute resolution, or other legitimate purposes.
10. Children's Personal Information
Passenger information relating to children may be required when a train ticket is booked for a child.
Such information should be provided by a parent, legal guardian, or another person authorized to make the reservation on behalf of the child.
We process children's information only where reasonably necessary to arrange and manage the relevant travel service and in accordance with applicable laws.
11. Third-Party Services and Links
The Website may contain links to third-party websites or use services provided by external companies, including payment providers and travel service providers.
Third parties may have their own privacy policies and data processing practices. We encourage users to review the privacy policies of relevant third-party services before providing personal information directly to them.
12. International Data Processing
Because rail reservations may involve passengers, service providers, payment processors, and technology providers located in different countries, personal information may be processed or transferred internationally where necessary to provide the requested services.
Where required by applicable law, reasonable safeguards will be applied to such transfers.
13. Marketing Communications
Where permitted by applicable law, we may send information about services, promotions, or travel-related offers.
Users may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Service-related communications concerning an existing booking, payment, ticket, schedule change, or customer support request are not considered marketing communications and may still be sent where necessary.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
The latest version will be published on the Website together with the date of the most recent update.
15. Contact Us
If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact our customer support team using the contact information provided on the Website.
